Private Policy

Chando UK Ltd take seriously your concerns in regards to privacy and we value the relationship we have with you. This Privacy Policy is to communicate with you what information we collect from customers, how we use that information. We also outline the measure we take to safeguard customer information.

Chando UK is fully committed to protecting your privacy and only uses the information collected about the customer lawfully (in accordance with the Data Protection Act 1998). The supplier will never pass information to a 3rd party.

By accessing the website www.chandouk.com (and its pages), you acknowledge the Terms and Conditions communicated in this policy. We reserve the right to change this policy at our own discretion without notice.

What information is collected?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed.

Other information we may obtain about you may come from various sources. We may collect this information from you when you provide it when purchasing when of our items in-store, on our website, our social media platforms, our social networking, or at one of our events.

You may also choose to voluntarily provide personal information (PII), through a number of ways such as, when you make a purchase on our website or when you participate in an offer or promotion. The information you may provide us with includes, but is not limited to:

  • Contact Information; name, postal address, email address, and contact telephone number
  • Age and Date of Birth
  • Gender
  • Username and Password
  • Payment Information; your payment card number, expiry date, delivery address, and billing address
  • Other significant dates such as wedding anniversaries
  • Contact information for friends or other people you would like us to contact
  • Content you provide; like photographs, videos, reviews, articles and comments
  • Information provided to us by social media networks when you visit our social media platforms or use one of our social networking or mobile applications; this may include your name, profile picture, likes, location, friend list

Chando does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.

How do we use the information?

We may use the information you provide to:

  • Send you promotional materials or other communications
  • Provide services to you
  • Process your payment and/or gift card transactions
  • Create and manage your online account
  • Respond to your enquiries
  • Communicate with you about, and administer your participation in, special events, prize promotions, programmes, surveys and other offers
  • Operate and communicate with you about our social media activities
  • Operate, evaluate and improve our business
  • Comply with applicable legal requirements, relevant industry standards and our policies

We also may use the information in other ways for which we provide specific notice at the time of collection.

Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.

Chando UK owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Chando UK may share this information with its business partners for the specific purpose of a promotion or service offering.

What are “Cookies” and how are they used?

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. It allows the web server to remember you from one page to the next. The way we use cookies on our site does not affect your privacy in any way.

We use cookies on this site in three ways:

We use cookies to manage the contents of your shopping basket when you purchase goods from this site. They allow us to remember which products you’ve selected. Cookies are also used to allow you to log into your account on the system to place an order or to view your order details. Order processing on the site will not work without these cookies, although you will still be able to browse the site.

We use cookies to monitor how well the site is working. One of the tools we use for this is Google Analytics. This allows us to gather aggregate data about how the web site is used. It does not gather information that allows us to identify you individually.

Some of our partners use tracking images to collect anonymous order information. Only anonymised order details are sent to our partner, Commerce Connector. No user details or personally identifiable information of any kind is transmitted.

None of the information is used to target you with advertising material, or to modify the behaviour of the web site based on any information we hold. We do not gather information about individual visitors or pass information about individual visitors to anyone else. The only use we make of information that identifies you personally is to process orders you place on the system or to respond to any messages you might send us through the web site. Additionally if you opt in to our mailing list we may email you from time to time. You can opt out of these mailings at any time.

Because none of the cookies used in this site have any impact on your privacy, we’ll assume that you are happy to receive cookies from this site. If that’s not the case then most browsers provide a setting to allow you to refuse to accept cookies. For more information about how to do this you can visit aboutcookies.org. If you disable cookies you will still be able to browse the web site.

How we protect personal information?

Chando maintains industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other Websites

The Chando website may contain links to other internet websites. Chando neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Chando websites.

How to opt out of correspondence

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will consider your request and, as required by applicable, apply your preferences going forward, within a reasonable amount of time. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.

Based on the information a user has provided, Chando may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.